Refund policy

At NorthBridges, customer satisfaction is important to us. We understand that occasionally a purchase may not meet your expectations. For this reason, we provide eligible customers with a 30-day free return and refund period, subject to the conditions described below.

30-Day Return Period

You may request a return within 30 days of receiving your order.

To qualify for a return, the product should generally be returned in substantially the same condition in which it was received, together with included accessories or components where applicable.

Because our products include glassware and other potentially fragile items, we strongly recommend keeping the original packaging until you have inspected your order and confirmed that you are satisfied with your purchase.

Free Returns

Eligible returns made under this policy are offered free of charge. Customers should contact our support team before returning an item so that we can provide the appropriate return instructions.

Please do not send products to our business address without first receiving return instructions from NorthBridges. The appropriate return destination may vary depending on the order and fulfillment location.

Damaged, Broken, or Incorrect Products

Please inspect your order shortly after delivery.

If an item arrives broken, damaged, defective, or materially different from what you ordered, contact us as soon as reasonably possible at support@NorthBridges.space.

Please provide your order number, a description of the issue, and photographs of the product and packaging when appropriate. This information allows us to review the issue more efficiently.

For verified claims, we may offer an appropriate solution such as a replacement, refund, or other remedy depending on the circumstances and applicable consumer law.

Refunds

Once an eligible return has been received and inspected, we will notify you regarding the status of your refund.

Approved refunds will generally be issued to the original payment method used for the purchase. Processing times after a refund is issued may vary depending on your bank, card issuer, payment provider, or financial institution.

NorthBridges does not control the processing times of third-party financial institutions.

Exchanges

If you would like a different product, size, style, or variation, please contact our customer support team. Depending on availability and the circumstances of your order, we will provide the appropriate options.

Non-Returnable Situations

A return may be declined where permitted by applicable law if a product has been intentionally damaged, materially altered, misused, or returned outside the applicable return period without prior authorization.

Nothing in this policy limits any mandatory rights or remedies available to consumers under applicable law.